About Us

Welcome To Heartland Health Services
Strategic Plan

 Strategic Plan 2021 - 2023 pdf

Annual Reports


2022 Annual Report pdf





Improving the quality of our services and transforming how this care is delivered to improve health outcomes, patient satisfaction, and the efficiency of the delivery of care. We want to dismantle barriers in order to achieve equity in healthcare.



Our Mission: Provide affordable, high-quality health services and remove inequities to improve the lives of all.

Our Vision: Healthy Lives. Thriving Communities. Mutual Trust.

Our Values: Equity, integrity, collaboration, accountability, innovation, service excellence, stewardship. 


Heartland Health Services Diversity, Equity & Inclusion


Through inclusion, education, and empowerment, Heartland Health Services Diversity, Equity, and Inclusion Advisory Committee will foster an equitable organization for staff, patients, families, vendors, and community partners. HHS policies, procedures, and practices are conducive to developing workplace, patient culture, and awareness that values Diversity, Equity, and Inclusion. We acknowledge the many inequties within marginalized groups, and at Heartland we are committed to dismantling barriers that plague our communities. Heartland Health Services will create an organizational culture that embraces everyone's uniqueness and we vow to continously expand on the values of Diversity, Equity, & Inclusion as we serve our communities.



Heartland Health Services is a Federally Qualified Health Center (FQHC) and a proud member of the Illinois Primary Health Care Association (IPHCA) and National Association of Community Health Centers (NACHC).


Community Health Quality Recognition (CHQR) Badges

The CHQR badges recognize Health Center Program awardees (and look-alikes) that have made notable quality improvement achievements in the areas of access, quality, health equity, and health information technology for the most recent UDS reporting period.





NCQA Patient-Centered Medical Home Recognition

The NCQA Patient-Centered Medical Home program reflects the input of the American College of Physicians (ACP), American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others. It was developed to assess whether clinician practices are functioning as medical homes and recognize them for these efforts. The NCQA Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.


“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Heartland Health Services has the tools, systems and resources to provide its patients with the right care, at the right time.” - NCQA




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